Personal information collected and maintained by the S.U.C.C.E.S.S. Immigrant Settlement & Integration Program is subject to the provisions of the applicable federal, provincial or territorial privacy and access to information legislation or the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA).Therefore, information shared in-person, by phone, email, or online will be kept confidential in accordance with this legislation and will be used only to assist staff in providing service, determining service eligibility and generate anonymous statistics. Confidentiality of the information can only be breached when: required by law or by an order of court; there is reasonable ground to believe that such release will prevent harm; it is necessary to disclose the information to the personnel of S.U.C.C.E.S.S. or accreditation agencies that are authorized to receive such information in the course of their duties. All records are confidential and retained in a secure and protected environment. S.U.C.C.E.S.S. is required to record information pertaining to personal and service information on a federal Immigration, Refugees and Citizenship Canada database that monitors service outcomes.

中僑移民安頓與融入項目依據聯邦、省或地區政府的隱私和信息獲取立法或個人信息保護和電子文件法(PIPEDA)及個人信息保護法（PIPA）的適用法規收集和保管個人信息。因此，通過面對面、電話、電郵或在線提供的信息將依法予以保密，所收集的信息僅用於幫助工作人員在提供服務、確認服務資格及匿名數據統計時使用。信息保密性只有在以下情況不受保護：根據法律要求或在法院頒令下；有合理理由相信披露信息能預防傷害；有必要披露信息給獲准在履職過程中接受這些信息的中僑互助會或認證機構職員。所有紀錄予以保密並儲存在有安全保障的環境中。依據規定，中僑互助會需要在加拿大聯邦移民、難民及公民部數據庫中紀錄客戶個人及服務信息，以便追綜進服務成效。